Refund policy · Last updated August 2026
14 days. No questions. No hoops.
If Tellmerge isn't right for you, tell us within 14 days of purchase and we refund you in full. You don't need a reason and we won't ask for one.
Try before you pay. There is a full 14-day trial with no card required, so ideally you never need this page. Run a real merge to a real list first — that is what the trial is for.
1. How to request a refund
Email [email protected] with the number on your invoice, or simply reply to the email your licence key came in. That is the entire process. We approve requests within one business day.
2. When the money arrives
Refunds go back to wherever the payment came from. We are changing payment provider, so purchases made in this period are invoiced and paid directly, and a refund is a transfer back to the same account. Once approved, the money typically appears within 5–10 business days depending on your bank.
3. The window
The guarantee covers 14 calendar days from the date of purchase. After 14 days we can no longer offer an automatic refund — but if something is actually wrong with the product, write to us anyway. We would rather fix it than keep an unhappy customer's money.
4. After a refund
Your licence key is deactivated when the refund is issued and the add-in returns to its unlicensed state. Emails you already sent are unaffected: they left your own mailbox and belong to you, not to your licence.
You are welcome back any time. A future purchase starts a fresh licence, and a fresh guarantee.
5. Team and Business licences
The same 14 days apply to multi-mailbox purchases, refunded in full. If you have bought too many seats and want to reduce rather than cancel, email us within the window and we will sort out the difference rather than making you refund and re-buy.